About Us
Customer Service



1. Why Pods & Petals' Giftlab?

Whether a gift is a token of gratitude or a grand gesture of love, Pods & Petals Giftlab believes in giving the best of the best. Our team of designers constantly seeks out unique gift and floral designs that are innovative, beautiful, inspiring and thoughtful and Customer Care always ensure our customers are always satisfied. A gift from Pods & Petals' Giftlab is always guaranteed to awe and delight. Like the sprinkles on the icing of a cupcake, we always make everything a bit sweeter, and the experience gratifying. We truly want to be your best loved gift and flower stores.

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2. Do Giftlab has a physical store?

Yes, we have a physical production center, warehouse and customer service center in Selangor, Malaysia. Unlike most online gift stores and online florists, Pods & Petals Giftlab has its own team of florists, gift designers, sourcing personnel, customer service and administrative team. Except for other States, Pods & Petals Giftlab is not dependent on outsourced florist shops, hence cutting down on the cost of middle men.

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3. I forgot my password. Can you help?

Not directly. Passwords are private and encrypted so we can't see them. But you can visit for assistance. Enter the email that you used for registration and a change password link will be sent to your email address.

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4. How do I change my password?

Visit for assistance. Enter the email that you used for registration and a change password link will be sent to your email address.

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5. What sort of gifts can you find at Pods & Petals' Giftlab?

You can find almost anything that will suit the discerning giver. From designer box hampers to contemporary food baskets, to gift packages and floral arrangements, Pods & Petals' Giftlab creates gifts for all sorts of occasion. We also welcome inquiries from corporate clients with custom gift requirements. You can choose to email us at or call us at +603-78830233 / +6012-6915200 for further information.

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6. Where can I send my gifts to and how is it delivered?

• Flowers, cakes, balloons and fruits baskets designed and packaged by Pods & Petals' Giftlab can only be delivered within Klang Valley and Selangor.
• Gifts and food hampers from Pods & Petals' Giftlab can be delivered throughout Malaysia, for a minimal delivery fee. All deliveries outside of Klang Valley and Selangor will be arranged by our appointed courier service provider. Please allow 3 working days for delivery of gifts via courier.
• For fresh flowers, fruits, cakes and other perishable gifts related orders to be delivered outside of Klang Valley and Selangor, delivery will be made and completed by Pods & Petals Giftlab's appointed partners. Quality control checks will always be conducted by Pods & Petals' Giftlab to ensure that designs and freshness of bouquets are maintained.
• For fresh flowers orders outside of Malaysia (International Order), the price of floral arrangements will be as per the prices listed in the respective country at our International Order site.

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7. Are prices at fixed throughout the year?

Most of the time ‘Yes’, except during Valentine's day, Mother's day and certain holidays whereby prices of flowers are subject to market price fluctuation. During such times, will advise on the new revised price structures.

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8. Can I search for the item I want?

Yes. We have a search box on our site where you need to key in keywords in reference to the product, category, color or brand. The search system will list all the items according to the product name. Search term such as “dress”, “Magnolia”, “Gucci”, “Godiva”, “Shower gel”, “Caterpillar”, “Wallet”, or any specific item.  Alternatively you may look through our range of gifts according to category.

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Will my gift look exactly like the one in the photo?

Gifts shipping from our warehouse will arrive with exact or similar contents as you see in the product's online description and photo. Any substitutions will be of equal or greater value, and we will make every effort to ensure that your basket retains its original theme and presentation. Flowers, fruit, cakes, and balloons may vary from the photo due to location and availability. In some small towns, some flowers and fruit may not always be available. We reserve the right to substitute flowers and fruit of like color, appearance and value. Because of the popularity of some arrangements, we also reserve the right to substitute pictured vases, decorative containers, baskets, and balloon designs with ones similar in shape, color, value, and style.

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Can I purchase only Pods & Petals' weaved baskets, the beautiful handmade treasure vessels, and designer boxes?

We import most of our one-of-a-kind wares and for some we do distribute wholesale to florists and gift shops. Unfortunately we do not sell our empty wares as an individual item as they can only be purchased as part of our hampers or gifts. This can be premade hamper or bespoke hamper. Empty wares and vessels can only be purchased with a minimum of 10 units and above. For enquiries, contact us at

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Does Giftlab ship internationally?

Yes, for placement of floral gifts, please refer to our International Orders site.

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Do I have to be a Giftlab Club Member to place an order?

No. Pods & Petals' Giftlab does not require you to be a registered member to purchase from the site. However, we do recommend taking just a few minutes to set-up an account with us so that you may participate in the many benefits we offer our registered members. These include:

  • More convenient shopping tools
  • Access to future special discounts and promotions.
  • You will be included in the Recipient List of our Festive and Designer Catalogs
  • Periodic updates from Giftlab
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How long does it take for my order to be processed?

To protect our customers from potential fraud, our Customer Service personnel are trained to verify and confirm your orders via telephone or email before it is finally processed. This practice is regardless of our customer's payment method. Our standard processing time is as follow :

  • On the same day if your order is received before 12pm of the same day;
  • The next following workday if your order is received after 12pm.
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How do I know if my order was placed?

Upon submitting an order, either cash or credit card, you will immediately be presented with a printable screen confirmation and also via email. Our Customer Service will attempt to contact you with regards to your purchases and payment during working hours on the same day or the next working day if we receive your orders after 5.30 pm.

Although extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an urgent same-day delivery order could be overlooked. Therefore, we always suggest our urgent customers to contact us if you did not receive any form of confirmation of your order. Please call our hotline at +6012-2196690 or +603-78830233 and quote your order to our Customer Service and we will have it checked for immediate delivery.

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Can I place an order over the phone, fax or email?

Yes, you may order by phone, fax or email during our office hour. Our customer service is available Monday through Friday 9:00 AM to 7:00 PM, Saturday 9:00 AM to 3:00 PM, and Sunday 9:00 AM to 2:00 PM, Malaysian Time. We are usually open on Public Holidays except major Public Holidays such as on New Year Day, Hari Raya, Chinese New Year and Christmas day. Otherwise, you may order online 24/7, every day, every time.
Phone Contact  +603-78830233 / +6012-2196690
Whatapps          +6012-6915200
Fax                    +603-78858327

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Should I order in advance?

Yes. But we only accept orders one month ahead of actual delivery date and this only applies to non-seasonal gifts. Valentine's and Mother's day gifts are not applicable as prices during these holidays are influenced by market price fluctuation.

However, we always advise our Customer to order in advance of at least 3 days and not to order towards the last minute to ensure that the gift and flowers ordered are available. For last minute orders, Customer will usually have to bear with substitution of products. Gift such as cakes, exotic fruits and flowers etc requires notification and will more likely to be available when ample time is given.

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Is what I see, what I get?

Yes, in most cases. Still we always advise our customers that products featured on our site are merely representation and are subject to availability and change. During times when uncontrollable factors can affect fulfillment, Pods & Petals' Giftlab reserves the right to substitute your order with another item/product that is equal or higher in value.

Uncontrollable factors meaning natural and seasonal conditions or depletion of stocks. For example, supply for certain exotic flowers or color choices are not always available as it depends on the season and the condition during harvest.

In addition, Pods & Petals' Giftlab offers a range of prices and options for its bouquet and gifts through its "Price-Volume Ratio" scheme. The size, volume, type of flowers and foliage, and materials used will be adapted to the price purchased.

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I placed an order. Can I change the shipping address?

As long as the item has not transit out from our center or from our associate, you may change the shipping address. Changes of shipping address can be made by emailing us at or calling us at +6012-691200, +6012-2196690 or +603-78830233. Do note that there may be additional charges if the subsequent new address has an associated delivery charge.

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I placed an order. Can I add an item?

The quickest solution is to place a new order for the additional item. Additional charges will not apply if the 1st order made has not been shipped out. This offer applies to orders being shipped to the same address only.

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I placed an order. Can I cancel it?

Once a confirmed order has been made, the order becomes strictly non-cancellable. This is due to the perishable nature of most of the products and that some of the products are personalized.  Only in rare and exceptional case, for example, the customer place the order one week in advance of the delivery date, and cancellation is made 3 days before delivery date. This may be subjected to a minimum handling fee of RM50 per order if cost has been incurred in preparing the gifts.

Cancellation is allowed when the gift item ordered is unavailable and you are not agreeable with the substitution such as the brand of perfumes, toiletries or chocolates.

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What else do I need to know about placing my order online?

Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and payment information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays.

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How can I order Bespoke Hampers?

We offer a bespoke “Build your Own Hamper” service at our website. First, make the selections of the wicker basket or treasure box at our Bespoke Hamper link. The price of the basket or box selected will be inclusive of packaging, wrapping accessories and ribbon. Second, select the product item at our Add-ons. Item selected can be either Food Add-ons (Chocolates, Nougat, Coffee, Tea, Beverage, Wine, Homemade Cookies, Honey, Preserves, Marmalades) or Gift Add-ons (Luxurious Toiletries, Fragrance, Baby clothes, Plush Toys, Jewelry, Risis Keepsakes, For Her Gift, For Him Gift, Custom Card). After the selections, you may Check Out and key in your ordering details accordingly.

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I have seen product in your ready hamper but not in your online â??Add-onâ?? selection. What should I do if I want to add them to my Bespoke Hamper?

These products may not have been updated into our ‘Add-on’ Selection yet or we choose not to add them due to low inventory. Anyhow, you may enquire at or call and speak to our Customer Service at +6012-6915200 / +6012-2196690 or +603-78830233.

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Can my flowers be delivered immediately on the same day after making my order?

Yes. Flowers, fruits and cakes ordered within major towns in Malaysia can be delivered same day if received by 12:00 PM Monday – Saturday. Sunday delivery is available in main cities if the order is placed before 11:00 AM in the recipient's time zone. If we are unable to process your order for Sunday delivery we will contact you by phone and e-mail to arrange for an alternate delivery date. Orders received after 12:00 PM Monday - Saturday, and 11:00 AM Sunday, the item will be delivered the next working day. In some locations we may need 24 hours for delivery of exotic flowers, wine and fruit baskets.

However, we will usually advise our Customer not to order towards the last minute to ensure that the gift and flowers ordered are available. For last minute orders, Customer will usually have to bear with substitution of products. Gift such as cakes, exotic fruits and flowers etc requires notification and will more likely to be available when ample time is given.

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How long does it take before my gift is delivered?

Gifts and Hampers ordered for delivery within Klang Valley, Selangor and Wilayah Persekutuan can be delivered same day if received by 12:00 PM Monday – Saturday. Sunday delivery is available if the order is placed before 11:00 AM in the recipient's time zone. If we are unable to process your order for Sunday delivery we will contact you by phone and e-mail to arrange for an alternate delivery date. Unless due to unforeseen circumstances or during festive seasons such as Chinese New Year, Valentine's Day, Deepavali, Hari Raya, Christmas and public holidays, we will advise on the latest delivery time available.

For hamper and non-flower gift delivery out of the Klang Valley, delivery will be done via courier services. Kindly allow at least 3 working days for the courier package to reach your recipients. All courier delivery services will be subjected to the terms and conditions as provided by the courier service company.

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What are Pods & Petals' Giftlab's delivery schedules?
  1. Mondays to Fridays - 9am till 8pm
  2. Saturday and Sundays - 9am till 3pm
  3. Deliveries via courier service require 3 working days
  4. During festive seasons whereby delivery commitments are at its peak, you will be advised on the next best delivery time. Under certain uncontrollable circumstances that may affect the success of the delivery, Pods & Petals' Giftlab will have no other option but to rearrange for another time of delivery with either the recipient or the sender.
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Are there any delivery fees or charges?

While placing your order, the delivery charges, if any, will be displayed together with the flower or gift cost prior to you making the payment. Please ensure the correct postcode is provided with your delivery address to ensure the correct calculation is provided. For delivery to small towns and rural areas, there will usually a minimum order requirement. Please refer to our Delivery Info.

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Can I request delivery on a specific date?

While placing your order, you will be prompted for your preferred delivery date. If you request a date that is not available due to shipping and delivery restrictions, our Customer Service will contact you to arrange for another available delivery date. There will usually be additional surcharge if you select Public Holidays or non-working days for your delivery.

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Can I request a specific time of the day for my delivery?

We cannot guarantee specific delivery times. We will make every attempt to accommodate special requests, but we cannot guarantee it. For special delivery time request such as mid night deliveries, deliveries on public holidays and specific time deliveries, additional surcharge will apply.

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Can I make changes to the delivery address?

If you would like to make changes to the delivery address, please notify us as soon as possible. We will be happy to make any necessary changes as long as (a) the order has not yet been delivered or (b) the order is not in the process of being delivered. Once your gift order has been processed and is in transit, we will be unable to make any changes to the order. You may request address changes by emailing us at

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Can I change my delivery date?

If you would like to make changes to your preferred delivery date of order, please notify us  as soon as possible. We will be happy to make any necessary changes to your delivery date as long as (a) the order has not yet been delivered, (b) the order is not in the process of being delivered or (c) the new delivery date you request falls within the delivery restrictions of the product ordered. Once your gift order has been processed and is in transit, we will be unable to make any changes to the order. You may request delivery date changes by emailing us at

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What if my order arrives incomplete, incorrect, damaged or defective?

We’ll work to resolve the problem immediately—simply contact us at or +603-78830233 / +6012-6915200 for a quick response.

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What if the recipient is not at home when the gifts are delivered?
We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor, guard or at the given address we will do so. Please review all delivery address information before you submit an order. Incomplete/Inaccurate address information or phone numbers may delay delivery. Flowers, balloons and fruit cannot be delivered to P.O. Boxes, addresses, airports and some rural areas. We will make at least 2 attempts to contact the recipient. In the event that the recipient is not at the address given without the knowledge of the customer, or of there is any other reason for non-delivery for which we are not liable, we will enter into correspondence with the customer. For a pre-stated fee, we will arrange to have the order delivered at a later time or date. Additional fee is also applicable for re-direction of gifts to another delivery location.
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I am sending a gift to a business venue. How I can be sure it doesn't arrive on a non-working day?

By providing us the company name, complete business address and contact of the business, we will contact the company prior to delivery to ensure the gift arrives during their working hours. Additional re-direction charges may apply for incomplete recipient’s detail that may have caused additional cost to be incurred.

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Do you deliver to hospitals and funeral homes?

Yes. For hospital delivery, please include the recipient's room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements and fruit baskets may not be allowed - telephone the hospital before ordering to inquire about their policies. When ordering balloons going to a hospital, please note Latex balloons are undeliverable for certain hospitals. In the event that you purchase a latex balloon arrangement, we may fulfill the order to value with allowable types of balloons.

When ordering funeral flowers, please include the name of the deceased, the contact person’s details and the funeral home details to prevent any confusion during delivery.

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Do you deliver outside of Malaysia?

Yes, in most cases we are able to fulfill international floral and fruit orders. Visit our International Order site and place your order accordingly. If the category of gifts (such as specialty hampers, chocolates or baby gifts) is not featured in the website, you may write to us at or contact us at +6012-6915200, +6012-2196690 or +603-78830233 and our customer service will assist you with the customized gift delivery.

There will be an additional charge for international orders. Make sure to supply complete delivery information including full name, street address, city, county, province, country, postal code, and telephone number. Also, please note that due to the time zone changes and product availabilities, we reserve the right to make any necessary substitutions for the value of the order.

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How do I pay?

Cash, bank-in transfer, most credit cards such as Visa and Mastercard, American Express and Paypal are acceptable payment mode at Our online store payments gateway is facilitated by MOLPay and the following are the local payment options available.

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I wish to make cash payment. How should I proceed?

This payment option is available for both online and off-line ordering. For online ordering at, select “Cash Transfer” or “Cheque Payment” as your payment option. Upon payment, scan and email us the proof of payment to , together with your ordering reference number. Do the same should you wish to place your order via off-line ordering. Do note that your order will only be processed upon receipt of payment or clearance of cheque.


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